Exchange, Returns and Refund Policy
We value our customers and strive to deliver quality products. As products are sourced specifically for your order, we offer easy exchanges but we do not offer refunds or direct returns. Returns or refunds are only accepted in the rare case where the product you receive is defective, damaged, or incorrect.
Eligibility for Returns:
- Returns are only valid if the product is found to be defective or damaged upon delivery.
- To be eligible, you must provide clear unboxing video proof showing the issue at the time of opening the package.
- The item must be returned in its original packaging, with all tags, labels, and accessories intact.
Easy 7 Day Size Exchanges:
- We offer easy exchanges for size-related issues within 7 days from product delivery.
- To request an exchange, please email us at customerservice.aarshiattire@gmail.com within 7-days from delivery date, and we’ll do our best to assist you as soon as possible.
- Items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.
- Note: Exchanges are subject to stock availability. If the requested size is unavailable, we will issue a store credit equal to the product value, which can be used on a future purchase at Aarshi.
Exchange/ Return Shipping:
- All exchange shipping costs are the responsibility of the customer. You will need to ship the item back to our designated warehouse address.
- If replacement is not possible, we may issue a store credit or refund as per eligibility.
Exchange / Return Shipping Costs:
- Customers are responsible for exchanges/return shipping costs.
- If the return is due to a defective or incorrect item sent by us, we will provide a prepaid return shipping label.
- Unboxing Video Policy: To ensure a seamless return process due to a defective or incorrect item sent by us , a clear, uncut unboxing video is mandatory for all claims regarding damaged, defective, or incorrect items. Please record your unboxing from the moment you open the courier package. Claims without valid unboxing proof will not be accepted.
How to Initiate:
Please email us at 📧 customerservice.aarshiattire@gmail.com or contact our support team within 48 hours of receiving your order with your order number, the reason for your request, and your unboxing video.